Returns Policy

🔁 Return & Refund Policy | Ok Fashion

We want you to love your shopping experience with Ok Fashion. If something isn’t right, we’re here to help! Please read our return and refund policy carefully before making a purchase.

📦 Return Eligibility

You can request a return or refund within 14 days of receiving your order if:

  • You received a damaged, defective, or incorrect item.

  • The item is unused, in its original packaging, and in the same condition you received it.

⚠️ Please note: Due to hygiene and safety reasons, some items such as earrings, underwear, baby accessories, and personal care items cannot be returned unless they arrive damaged or defective.

🔁 How to Request a Return

  1. Email us at support@okfashion.com with:

    • Your order number

    • Photos or video of the item (if damaged, defective, or incorrect)

    • A brief description of the issue

  2. Our support team will review your request and provide return instructions if eligible.

  3. Do not return any item without our confirmation. Unauthorized returns will not be accepted.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs (if any) are non-refundable, unless the return is due to our error.

🔄 Exchanges

We currently do not offer exchanges. If you'd like a different item, please request a return (if eligible) and place a new order.